Return Policy

At Water Stop Nest, we strive to provide high-quality PVC plastic and rubber products. However, we understand that sometimes products may not meet your expectations. This Return Policy outlines the conditions under which you may return an item purchased from our website (www.waterstopnest.com). Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You are eligible to return a product under the following conditions:

  • The product is damaged, defective, or faulty at the time of delivery.
  • The product does not match the description or images shown on the website.
  • You have received an incorrect item (e.g., wrong size, color, or model).

To qualify for a return, the product must be returned within 7 days of receiving your order.

2. Non-Returnable Items

Certain items are non-returnable:

  • Products that have been used, installed, or altered in any way after delivery.
  • Items returned without original packaging, tags, or in a condition that shows signs of use or damage.
  • Personalized or customized items made specifically for your order.
  • Items purchased during promotions, clearance sales, or discounted products (unless specified otherwise in the promotion).

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [support@waterstopnest.com] or call us at [+880-XXXXXXXXXX] within 7 days of receiving your order. Provide the following information:

    • Your order number.
    • Product name(s) and the reason for return.
    • Clear images of the damaged, defective, or incorrect product.

  2. Approval: Our customer service team will review your return request and may ask for additional information. We aim to process your request within 2 business days.

  3. Return Authorization: If your return request is approved, we will send you return instructions, including the return address. The product must be in its original condition, unused, and in its original packaging.

  4. Return Shipping:

    • Defective or Incorrect Items: If the return is due to an error on our part (e.g., damaged, defective, or incorrect item), we will cover the cost of return shipping.
    • Customer-Caused Returns: If the return is due to the customer’s preference (e.g., change of mind or incorrect order), the customer will be responsible for the return shipping costs.

4. Refunds After Return

Once we receive and inspect the returned product, we will process your refund. The following conditions apply:

  • Refund Method: Refunds will be credited to the original payment method used for the purchase (credit/debit card, mobile banking, etc.).
  • Refund Timing: Refunds typically take 5-7 business days to process after receiving the returned item. However, depending on your payment provider, it may take longer to appear in your account.
  • Shipping Fees: Please note that shipping charges are non-refundable. If the return is due to a mistake on our part, we will refund the shipping costs as well.

5. Exchange Policy

If you would like to exchange a product for a different size, color, or model, please contact us within 7 days of receiving the product. Exchanges are subject to product availability. If an exchange is requested:

  • You may be required to return the original product before we process the exchange.
  • Any price differences between the returned item and the exchange item will be billed or refunded as applicable.

6. Late Returns

We cannot process returns for products that are received more than 7 days after delivery. If you miss the 7-day return window, unfortunately, we will not be able to offer a refund or exchange.

7. Damaged or Defective Items

If the product you received is damaged or defective, please notify us immediately. To help us process the return quickly, please provide the following:

  • Clear images of the damage or defect.
  • A brief description of the issue.

We will review your case and either issue a refund or provide a replacement, depending on the situation.

8. Customer Responsibilities

When returning a product, please ensure that:

  • The product is securely packaged to avoid any damage during transit.
  • All items, including packaging, accessories, and manuals (if applicable), are included in the return.

We will not accept returns if the product is damaged due to improper packaging or if any parts/accessories are missing.

9. Changes to the Return Policy

Water Stop Nest reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page with the updated "Effective Date". We recommend that you review this policy periodically to stay informed of any changes.

10. Contact Us

If you have any questions, concerns, or need assistance with your return, please contact us:

Water Stop Nest
Email: support@waterstopnest.com
Phone: +880-XXXXXXXXXX
Website: www.waterstopnest.com
Address: Hafiz Market, 99 Nawabpur Dhaka-1100