Refund Policy

At Water Stop Nest, we are committed to providing our customers with high-quality PVC plastic and rubber products. We understand that sometimes things may not go as expected, and you might need to return a product. This Refund Policy outlines the terms and conditions under which refunds or exchanges may be processed for your purchases on our website (www.waterstopnest.com). Please read the policy carefully before making a purchase.

1. Eligibility for Refunds

You are eligible for a refund under the following conditions:

  • The product is damaged or defective at the time of delivery.
  • The product does not match the description provided on our website.
  • You receive an incorrect product or an item missing from your order.

To request a refund, you must contact our customer service team within 7 days of receiving your order.

2. Non-Refundable Items

The following items are non-refundable:

  • Products that have been used or altered in any way after delivery.
  • Products that are returned without original packaging or are damaged due to improper handling by the customer.
  • Personalized or custom items specifically made for your order.
  • Items purchased during special promotions, discounts, or clearance sales, unless stated otherwise.

3. Refund Process

To initiate a refund, please follow these steps:

  1. Contact us: Reach out to our customer service team via email at [support@waterstopnest.com] or call [+880-XXXXXXXXXX] within 7 days of receiving your order. Provide the following details:

    • Order number
    • Product name(s)
    • Description of the issue (e.g., damaged, defective, incorrect item)
    • Clear images of the product (if applicable)

  2. Review: Our team will review your request and may ask for additional information or clarification. We aim to process refund requests as quickly as possible but may take up to 5 business days to resolve the issue.

  3. Return the Product: If we determine that a refund is applicable, we may require you to return the product. You will be provided with the return instructions and address. The product must be in its original condition, unused, and with all packaging materials intact. The return shipping cost may be covered by Water Stop Nest if the return is due to a defective or incorrect product. Otherwise, the customer is responsible for the return shipping costs.

  4. Refund Approval: Once we receive the returned product and verify its condition, we will process the refund. Refunds will be issued to the original payment method used during the purchase.

4. Refund Timing

  • Refunds typically take 5-7 business days to be processed once the return is received and verified.
  • The refund will be credited back to the original payment method, but the processing time may vary depending on the payment provider or bank.

Please note that shipping fees are non-refundable. If the return is due to a customer’s change of mind or incorrect order, the cost of return shipping will be borne by the customer.

5. Exchange Policy

If you would like to exchange a product for a different size, color, or model, please contact our customer service team within 7 days of receiving the product. Exchanges are subject to product availability and may require the return of the original item, in which case return shipping costs will apply.

6. Late or Missing Refunds

If you have not received your refund after the specified time frame:

  1. Check your bank account: Refunds may take some time to appear in your account due to bank processing times.
  2. Contact your bank or payment provider: There may be delays in processing your refund, which is beyond our control.
  3. Contact Us: If you’ve done the above and still have not received your refund, please contact us at [support@waterstopnest.com] for assistance.

7. Changes to the Refund Policy

Water Stop Nest reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated "Effective Date." We recommend reviewing this policy periodically for any updates.

8. Contact Information

If you have any questions or concerns regarding our Refund Policy, please feel free to contact us:

Water Stop Nest
Email: support@waterstopnest.com
Phone: +880-XXXXXXXXXX
Website: www.waterstopnest.com
Address: Hafiz Market, 99 Nawabpur Dhaka-1100