Cancellation Policy

At Water Stop Nest, we aim to provide an efficient and seamless shopping experience for our customers. However, we understand that situations may arise where you need to cancel an order. This Cancellation Policy outlines the conditions under which you may cancel your order and the steps you need to follow.

Please read this policy carefully before making a purchase.

1. Eligibility for Cancellation

You can request the cancellation of your order under the following circumstances:

  • Before Shipping: You can cancel your order at any time before it is shipped. Once your order has been processed and shipped, cancellations will no longer be possible.
  • Product Availability: If a product is out of stock or unavailable after your purchase, we will offer you a full cancellation and refund.
  • Incorrect Order: If you mistakenly place an incorrect order, you can cancel it before it is shipped.

2. How to Cancel an Order

If you wish to cancel your order, please follow these steps:

  1. Contact Us: Email us at [support@waterstopnest.com] or call us at [+880-XXXXXXXXXX] as soon as possible. Include the following details:

    • Your order number.
    • Product name(s) you wish to cancel.
    • Reason for cancellation (optional but appreciated).

  2. Cancellation Approval: Our team will review your cancellation request. If your order has not yet been shipped, we will proceed with the cancellation and notify you of the confirmation.

  3. Processing the Cancellation: If the cancellation is approved, we will initiate the cancellation process and ensure that the payment is refunded to your original payment method. Please note that cancellations can only be processed before your order is shipped.

3. Refund After Cancellation

Once your cancellation request is approved and your order is canceled:

  • Refund Method: The refund will be issued to the original payment method used during your purchase (e.g., credit/debit card, mobile payment, bank transfer).
  • Refund Timing: Refunds are typically processed within 5-7 business days of cancellation approval. The time it takes for the refund to appear in your account depends on your payment provider and may take longer.
  • Shipping Fees: If you cancel before your order is shipped, no shipping charges will be applied. If any shipping fees have already been charged, they will be refunded as well.

4. Orders That Cannot Be Canceled

Once an order has been processed and shipped, it can no longer be canceled. In such cases, you will need to initiate a return following our Return Policy after you receive the product.

5. Order Modification

If you need to modify the items in your order, such as changing the quantity, size, or color, you must cancel the existing order and place a new order. Please contact us immediately to discuss possible changes.

6. Changes to the Cancellation Policy

Water Stop Nest reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically to stay informed of any updates.

7. Contact Us

If you have any questions or concerns about canceling your order, please feel free to contact us:

Water Stop Nest
Email: support@waterstopnest.com
Phone: +880-XXXXXXXXXX
Website: www.waterstopnest.com
Address: Hafiz Market, 99 Nawabpur Dhaka-1100